Women’s Mobile Phone Usage

Women’s Mobile Phone Usage includes 4 questions from a large 11-country survey of women’s mobile phone use. This measure asks women what they use their mobile phone for, how it has impacted their life (in negative and positive ways), and who helps them use their phone when they have a question. The original questionnaire can be located here.


Geographies Tested: China,Colombia,Democratic Republic of the Congo,Egypt,India,Indonesia,Jordan,Kenya,Mexico,Niger,Turkey

Populations Included: Female, Male

Age Range: Adolescents, Adults


1. Do you have your own mobile money account?

Response Options:
Yes - 1
No - 2

2. Do you know how to do the following operations without any help?

  • Make a call
  • Receive a call
  • Deliberately make a missed call (flashingbipping)
  • Send SMS
  • Receive SMS
  • Use the internet on a mobile phone
  • Send an e-mail from a mobile phone
  • Use Facebook (China: Renren) on a mobile phone
  • Use Twitter (China: Weibo) on a mobile phone)
  • Use mobile money to receive money
  • Use mobile money to send money
  • Use mobile money to refill credit
  • Download an app on a mobile phone
  • Listen to the radio on a mobile phone
  • Listen to music on a mobile phone
  • Play games on a mobile phone
  • Download a ringbacktone on a mobile phone

Response Options:
Yes - 1
No - 2
Do not know – 98

3. Please think about how using a mobile phone has impacted your life. Please tell me the extent to which you agree or disagree with the following statements.

  • I find it easier for me to stay in touch with my family andor friends
  • I have more business andor employment opportunities
  • I feel safer
  • It saves me time
  • It saves me money
  • I am unable to do smallroutine jobs more conveniently andor cheaply
  • I am able to manage my money better through mobile financial services
  • I have better access to health information and services
  • I have better access to education serviceslearning opportunities
  • I have better access to information on agriculture
  • I have better access to governmental services
  • I can stay aware of the latest news
  • I access more entertainment (games, music, radio, etc.)
  • I have improved my social status
  • I now have easy access to internet
  • I feel more autonomousindependent
  • I feel more controlled by others
  • I feel more stressed
  • I am bothered by advertising SMS and calls
  • I am bothered by strangers

Response Options:
Strongly agree - 1
Agree - 2
Disagree - 3
Strongly disagree - 4
Do not know - 98

4. If you had a question regarding how to use your mobile phone, who would you usually first ask for help?

Response Options:
No one, I would search for the solution by myself - 1
A dealer - 2
The call center of my mobile operator - 3
Local leader or community organizationgroup - 4
My spouse (husband or wife) - 5
My son - 6
My daughter - 7
My fatherfather-in-law - 8
My mothermother-in-law – 9
A male friend (including neighbors) - 10
A female friend (including neighbors) - 11
Another male family member (brother, cousin, uncle,…) - 12
Another female family member (sister, cousin, aunt,…) - 13
Other (please specify):____ - 97

Scoring Procedures

Not Applicable

Original Citation

Santosham, S. & Lindsey, D. (2015). Bridging the gender gap: Mobile access and usage in low- and middle-income countries.

Psychometric Score

Ease of Use Score

Scoring breakdown

Formative Research

Qualitative Research

Existing Literature/Theoretical Framework

Field Expert Input

Cognitive Interviews / Pilot Testing








Criterion (gold-standard)



Ease of Use


Scoring Clarity


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