Items:

1. Do you have your own mobile money account?

Response Options:
Yes - 1
No - 2

2. Do you know how to do the following operations without any help?

• Make a call
• Receive a call
• Deliberately make a missed call (flashingbipping)
• Send SMS
• Receive SMS
• Use the internet on a mobile phone
• Send an e-mail from a mobile phone
• Use Facebook (China: Renren) on a mobile phone
• Use Twitter (China: Weibo) on a mobile phone)
• Use mobile money to receive money
• Use mobile money to send money
• Use mobile money to refill credit
• Download an app on a mobile phone
• Listen to the radio on a mobile phone
• Listen to music on a mobile phone
• Play games on a mobile phone
• Download a ringbacktone on a mobile phone
  

Response Options:
Yes - 1
No - 2
Do not know – 98

3. Please think about how using a mobile phone has impacted your life. Please tell me the extent to which you agree or disagree with the following statements.

• I find it easier for me to stay in touch with my family andor friends
• I have more business andor employment opportunities
• I feel safer
• It saves me time
• It saves me money
• I am unable to do smallroutine jobs more conveniently andor cheaply
• I am able to manage my money better through mobile financial services
• I have better access to health information and services
• I have better access to education serviceslearning opportunities
• I have better access to information on agriculture
• I have better access to governmental services
• I can stay aware of the latest news
• I access more entertainment (games, music, radio, etc.)
• I have improved my social status
• I now have easy access to internet
• I feel more autonomousindependent
• I feel more controlled by others
• I feel more stressed
• I am bothered by advertising SMS and calls
• I am bothered by strangers
  

Response Options:
Strongly agree - 1
Agree - 2
Disagree - 3
Strongly disagree - 4
Do not know - 98

4. If you had a question regarding how to use your mobile phone, who would you usually first ask for help?

Response Options:
No one, I would search for the solution by myself - 1
A dealer - 2
The call center of my mobile operator - 3
Local leader or community organizationgroup - 4
My spouse (husband or wife) - 5
My son - 6
My daughter - 7
My fatherfather-in-law - 8
My mothermother-in-law – 9
A male friend (including neighbors) - 10
A female friend (including neighbors) - 11
Another male family member (brother, cousin, uncle,…) - 12
Another female family member (sister, cousin, aunt,…) - 13
Other (please specify):____ - 97