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Consultation and Relational Empathy (CARE)

The Consultation and Relational Empathy (CARE) measure is a 10-item patient-assessed questionnaire that captures empathetic support provided for patients in clinical and general medical settings. Items assess how well the patient felt their doctor listened, was positive and compassionate.

Categories

Geographies Tested: United Kingdom

Populations Included: Female, Male

Age Range: Adults

Items:

Please rate the following statements about today’s consultation. Please tick the box for each statement and answer every statement.

How was the doctor at...

1. Making you feel at ease
2. Letting you tell your "story"
3. Really listening
4. Being interested in you as a whole person
5. Fully understanding your concerns
6. Showing care and compassion
7. Being positive
8. Explaining things clearly
9. Helping you to take control
10. Making a plan of action with you

Response Options:
Poor - 1
Fair - 2
Good - 3
Very Good - 4
Excellent - 5
Does Not Apply

Scoring Procedures

Items were summed to create a scale. Higher scores indicate higher empathy in the consultation process.

Original Citation

Mercer, S. W., Maxwell, M., Heaney, D., & Watt, G. C. M. (2004). The consultation and relationship empathy (CARE) measure: Development and preliminary validation and reliability of an empathy-based consultation process measure. Family Practice, 21(6), 699-705. https://doi.org/10.1093/fampra/cmh621

Psychometric Score

Citation Frequency

Ease of Use Score

Formative Research

Qualitative Research

Existing Literature/Theoretical Framework

Field Expert Input

Cognitive Interviews / Pilot Testing

Reliability

Internal

Test-retest

Interrater

Validity

Content

Face

Criterion (gold-standard)

Construct

Ease of Use

Readability

Scoring Clarity

Length

KEY