Consultation and Relational Empathy (CARE)

The Consultation and Relational Empathy (CARE) measure is a 10-item patient-assessed questionnaire that captures empathetic support provided for patients in clinical and general medical settings. Items assess how well the patient felt their doctor listened, was positive and compassionate.


High Psychometric Score

ITEMS:

Please rate the following statements about today’s consultation. Please tick the box for each statement and answer every statement.

How was the doctor at...

1. Making you feel at ease
2. Letting you tell your "story"
3. Really listening
4. Being interested in you as a whole person
5. Fully understanding your concerns
6. Showing care and compassion
7. Being positive
8. Explaining things clearly
9. Helping you to take control
10. Making a plan of action with you

Response Options:
Poor - 1
Fair - 2
Good - 3
Very Good - 4
Excellent - 5
Does Not Apply

CATEGORIES:


GEOGRAPHIES TESTED:

United Kingdom

POPULATIONS INCLUDED:
Female
Male

AGE RANGE:
Adults

DOWNLOAD MEASURE

Scoring Procedures:

Items were summed to create a scale. Higher scores indicate higher empathy in the consultation process.

PRIMARY CITATION:

Mercer, S. W., Maxwell, M., Heaney, D., & Watt, G. C. M. (2004). The consultation and relationship empathy (CARE) measure: Development and preliminary validation and reliability of an empathy-based consultation process measure. Family Practice, 21(6), 699-705. https://doi.org/10.1093/fampra/cmh621

Psychometric Score:

FORMATIVE RESEARCH

 Qualitative Research

 Existing Literature/Theoretical Framework

 Field Expert Input

 Cognitive Interviews / Pilot Testing

RELIABILITY

 Internal

 Test-retest

 Interrater

VALIDITY

 Content

 Face

 Criterion (gold-standard)

 Construct

Psychometric Scoring

HIGH
Total Score: 7.50/9 Points (HIGH) 

Citation Frequency

HIGH

KEY

 FULL POINTS
 PARTIAL POINTS
 NOT ASSESSED
 NOT APPLICABLE

For more details, see Scoring Methodology

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