The World Bank Enterprise Survey: Service

The World Bank Enterprise Survey: Service includes 5 items from the World Bank Enterprise Survey-a firm-level multi-country survey of the private sector. This measure assesses the gender distribution among company employees and management in the service sector (similar items are asked of manufacturing industry firms). Navigational aspects (i.e. skip-out patterns and next question sequences) have not been included on this page but can be viewed on the original questionnaire located here.


Geographies Tested: Afghanistan,Albania,Algeria,Angola,Antigua and Barbuda,Argentina,Armenia,Azerbaijan,Bangladesh,Barbados,Belarus,Belize,Benin,Bhutan,Bolivia,Bosnia and Herzegovina,Botswana,Brazil,Bulgaria,Burkina Faso,Burundi,Cambodia,Cameroon,Cape Verde,Central African Republic,Chad,Chile,China,Colombia,Democratic Republic of the Congo,Republic of the Congo,Costa Rica,Cote d'Ivoire,Croatia,Cyprus,Czech Republic,Djibouti,Dominica,Dominican Republic,Ecuador,Egypt,El Salvador,Eritrea,Estonia,Ethiopia,Fiji,Gabon,Georgia,Germany,Ghana,Greece,Grenada,Guatemala,Guinea,Guinea-Bissau,Guyana,Haiti,Honduras,Hungary,India,Indonesia,Iran,Ireland,Israel,Italy,Jamaica,Jordan,Kazakhstan,Kenya,Korea, South,Kosovo,Kyrgyzstan,Laos,Latvia,Lebanon,Lesotho,Liberia,Lithuania,Macedonia,Madagascar,Malawi,Malaysia,Mali,Malta,Mauritania,Mauritius,Mexico,Micronesia, Federated States of,Moldova,Mongolia,Montenegro,Morocco,Mozambique,Myanmar (Burma),Namibia,Nepal,Nicaragua,Niger,Nigeria,Pakistan,Panama,Papua New Guinea,Paraguay,Peru,Philippines,Poland,Portugal,Romania,Russia,Rwanda,Samoa,Senegal,Serbia,Sierra Leone,Slovakia,Slovenia,Solomon Islands,Somalia,South Africa,South Sudan,Spain,Sri Lanka,Sudan,Suriname,Sweden,Syria,Tajikistan,Tanzania,Thailand,The Bahamas,The Gambia,Togo,Tonga,Trinidad and Tobago,Tunisia,Turkey,Uganda,Ukraine,Uruguay,Uzbekistan,Vanuatu,Venezuela,Vietnam,Yemen,Zambia,Zimbabwe

Populations Included: Female, Male

Age Range: Adults


1. Amongst the owners of the firm, are there any females?

Response Options:
Yes - 1
No - 2
Don’t know - 9

2. What percentage of the firm is owned by females?

Response Options:
_____ % Don’t know - 9

3. Is the Top Manager female?

Response Options:
Yes - 1
No - 2
Don’t know - 9

4. At the end of fiscal year [insert last complete fiscal year], in this establishment how many permanent, full-time workers were female?

Response Options:
_____ [NUMBER]
Don’t know - 9

5. How many full-time seasonal or temporary workers during fiscal year [insert last complete fiscal year], were female?

Response Options:
_____ [NUMBER]
Don’t know - 9

Scoring Procedures

Not Applicable

Original Citation

The World Bank. (2018). The World Bank Enterprise Surveys: Services Module.

Psychometric Score

Ease of Use Score

Scoring breakdown

Formative Research

Qualitative Research

Existing Literature/Theoretical Framework

Field Expert Input

Cognitive Interviews / Pilot Testing








Criterion (gold-standard)



Ease of Use


Scoring Clarity


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