Person-Centered Contraceptive Counseling (PCCC) Scale

The Person-Centered Contraceptive Counseling (PCCC) scale is a 4-item measure that assesses patients' perspectives regarding the quality of health care within contraceptive counseling facilities. This scale is a shortened adaptation of the Interpersonal Quality of Family Planning Scale.


Geographies Tested: United States of America

Populations Included: Female

Age Range: Adolescents, Adults


Think about your visit. How do you think the member of the health care team did? Please rate them on each of the following by circling a number.
1. Respecting me as a person
2. Letting me say what mattered to me about my birth control method
3. Taking my preferences about my birth control seriously
4. Giving me enough information to make the best decision about my birth control method

Response Options:
Poor - 1
Fair - 2
Good - 3
Very good - 4
Excellent - 5

Scoring Procedures

The PCCC is intended to be calculated as the percentage of respondents who reported a top score ("5") on all four items of the scale. Scores may be calculated within the individual provider level or within the facility level. The researchers recommend a panel size of 50 patient responses within the facility level and 30 patient responses within the individual provider level.

Original Citation

Dehlendorf, C., Fox, E., Silverstein, I. A., Hoffman, A., Campora Perez, M. P., Holt, K., Reed, R., & Hessler, D. (2021). Development of the Person-Centered Contraceptive Counseling scale (PCCC), a short form of the Interpersonal Quality of Family Planning care scale. Contraception, 103(5), 310-315.

Psychometric Score

Ease of Use Score

Scoring breakdown

Formative Research

Qualitative Research

Existing Literature/Theoretical Framework

Field Expert Input

Cognitive Interviews / Pilot Testing








Criterion (gold-standard)



Ease of Use


Scoring Clarity


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